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A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communications needs of both Users and IT and to satisfy both Customer and IT Provider objectives. Many organizations have implemented a central point of contact for handling Customer, User and related issues. Without this single point of contact an organisation would face major losses in time spent on looking for ways to fix issues and get help. Comsys is well known to follow the ITSM service strategy.
Our approach at Comsys is that the service desk is the central point of contact between service providers and users/customers on a day-to-day basis. It is also a central point for reporting Incidents and for users making routine Service Requests.
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Service Desk