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Managed Service Desk For Your Organisation |
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Talk to Comsys today about the possibilities of outsourcing your Service Desk function to enable immediate and ongoing cost reduction and efficiencies that you may never have thought would be possible.
Our Service Desks are pro-actively keeping our customers users informed of all relevant service events, actions and service changes that are likely to affect them. The aim of our Service Desk is in the direct line of any impact on the Service Level Agreement (SLA) we have with our end customers.
Entrust Comsys to streamline your business and reduce your ongoing costs.
The objectives of our Service Desk are:
 Providing a single (informed) point of contact for customers
Facilitating the restoration of normal operational service with minimal business impact on the customer within agreed SLA levels and business priorities.
Common functions of our Service Desk include:
Receiving calls, first-line customer liaison
Recording and tracking incidents and complaints
Keeping customers informed on request status and progress
Making an initial assessment of requests, attempting to resolve them or refer them to someone who can
Monitoring and escalation procedures relative to the appropriate SLA
Identifying problems
Closing incidents and confirmation with the customers
Coordinating second and third line support
Features of our Service Desk:
First Point of Contact
Email support
Helpdesk Phone support
Remote support
Arrangements regarding onsite support
To introduce and maintain a successful Service Desk for your organization, it is essential that:
Business needs are understood, Comsys will provide a comprehensive, no obligation assessment of your business drivers and requirements
Customer / end user requirements are understood, Comsys will provide a comprehensive, no obligation assessment of your end user requirements, service capacity required
Service objectives, goals and deliverables are clearly defined
Service levels (SLA's) are practical, agreed, and regularly reviewed
Talk to Comsys today for more information on our Managed Service Desk offering.
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