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I'm a home computer user, not a business. Are Comsys's services still available to me?
Of course! We provide computer solutions for homes and offices, from basic home setups to large enterprises and everything in between.
What kind of computer services does Comsys offer?
We provide expert, same day, onsite computer help, repair and services. Our services cover a wide range of computer issues - just about any type of computer support our customers need. They include hardware and software repairs, system security solutions, wireless and wired networking, data backup and recovery solutions and virus/spyware preventation and removal, just to name a few. whatever you need done, our technician can help!
Is there a Comsys technician near me?
At the moment we provide service for Newcastle and its suburbs till 10 Km. If we are not servicing your area, please let us know so we can notify you when we are - because it's really only a matter of time!
Is it easy to book the services of a Comsys technician?
Easy as can be! Just DIY online with our user friendly Booking System which will run you through our available times and services, collect the necessary information about the problem you are experiencing and reserve an appointment time that's convenient for you on the spot. Shortly after that, you will receive an approval message with a booking reference. Booking appointment can be for the same day even.
When are appointments with your technicians available?
Your computer doesn't always wait until the working week to misbehave, that's why we're on-call seven days a week! that's weekdays, weekends and evenings! Appointments are available Monday through Friday, 8am - 8pm, and weekends, as well as most public holidays, 9am - 5 pm.
What hours is your call-centre open?
Our friendly Customer Service Specialist is ready and eager to take your call 8am-9pm Monday through Friday, 8am-5pm Saturday and Sunday. We're also open most public holidays too!
What forms of payment does Comsys accept?
For your convenience, we accept payment by cash only. At the end of the service, we will also email you an invoice and receipt for your records. No fuss! Approved business clients can also apply for an account with credit terms.
How much do your services cost?
We believe in keeping things simple and transparent so we just have a simple hourly rate according to your location and whether you're a home or office. Please note that there is a one hour minimum for onsite services but the majority of jobs are completed in this time. When the immediate problem is completed before the minimum one hour service, our technician will be delighted to spend the rest of the hour optimising your system and answering any other questions you might have. for more information costs and prices check our Price List.
What services do your fees cover?
Our service fees are almost entirely time-based and cover any technology you would like help with. We structure it like this so they are clear, transparent and easy to understand. It also means you can have your technician working on multiple computers and/or problems at once without getting hit additional charges for every little extra thing you may need help with. Our technician is terrific multi-tasker and can therefore often knock over multiple issues simultaneously. Please note that naturally, the service fees do not include hardware or software which we can offer at very competitive prices. for further information about pricing click here
How much time will it take to resolve my computer issue?
It largely depends on the nature of the issue, however, the majority of our onsite services are completed within the first hour. If the service is going to take longer, your technician will provide you with an estimate and get your approval before proceeding further. Be assured that, where possible, our technician will always perform the services quickly, onsite, so you can be up and running again as soon as possible. If it is necessary to take your computer offsite to repair, you will be given a fixed quote for you to approve beforehand. No surprise bills or extra charges!
What can I expect of my Comsys technician?
You can expect our friendly experienced technician, to be on time and introduce themselves upon his arrival. You can expect your technician to keep you thoroughly informed as to what is going on from the moment he arrives onsite. Shortly after arriving, we will give you a diagnosis of the problem and an estimate of the time it will take to fix, as well as keep you updated throughout the service, so there are no surprises.
What makes Comsys technician so special?
Our technician has many years of professional experience and possess industry certifications, providing advanced knowledge in all areas of computer repair and support. You see, our technician has been qualified; we assure you that he has the appropriate technical expertise, experience and, above all, a great personality. What's more, when you book with Comsys, you are tapping into the years of experience that we have across the IT field - so there's really no problem we can't solve!
How do I keep from losing my data?
Computers are complicated machines and data loss is therefore always an unfortunate possibility. This is why we are so crazy about all of our customers having appropriate backup solutions in place because it's the only way to really protect yourself from data loss. We highly recommend that you always keep a backup of your critical files so you are never at risk, however, if necessary, we can also offer back-up services before we start any work onsite. In the event that you have already lost invaluable data through hardware failure, deleted files, virus infections or cyber attacks, our experienced technicians can provide onsite and in-lab recovery solutions for individuals or companies requiring urgent response.
What kind of Service Guarantees do you offer?
At Comsys, we are fanatical about service. Our business has been built on this commitment. We guarantee our service on two levels:
First, we guarantee our technical expertise - in the event that our technician is unable to fix or diagnose the problem because they do not have the technical expertise to do so, then there is no charge for the service. However, if they diagnose a faulty component which needs to be replaced and you choose not to proceed or decide to source the parts elsewhere, normal charges do apply.
Secondly, we stand behind our service. If you notify us of a problem with the services you were provided, and our diagnosis of the problem indicates that our services were not performed satisfactorily, we will work to provide a solution to your problem quickly and at no additional cost to you. Please contact us by email or on (02) 4956 3360 as soon as possible and we will do everything we can to rectify the issue free of charge. Naturally, if the issue you're experiencing is unrelated to the service we provided, normal charges will apply.
As mentioned previously, we do also guarantee No Fix No Charge - In case your problem isn't solved it will be FREE!
Can I buy hardware or software from Comsys?
Of course! For your convenience, our technician drives fully stocked vehicle so that he can fix most problems on the spot. If the required part isn't immediately available, we will organise it for you as soon as possible and make a return follow-up visit as part of the same service.
What if the repairs can't be completed onsite?
Sometimes, like in the instance of extensive data recovery, our computer repair services cannot be completed onsite. In this event, your technician will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned. You will also be kept up-to-date at all times on the progress of your repairs while it is offsite. We do ask you to sign a form, authorising the removal of your hardware to take offsite for repair.
What if I want to cancel a service with Comsys?
No problem! Please just cancel your reservation online or call our customer service line (02) 4956 3360 at least twenty-four (24) hours before your scheduled appointment time and let us know!
Does Comsys offer maintenance contracts for ongoing support of business customers?
Of course we do provide maintenance contracts for ongoing support of business customers. Moreover we can remain your IT support provider based on merit and not the fact that we have locked you into a contract, so we therefore offer varying blocks of prepaid hours at significant discounts which our prepaid hours is that you are never charged a callout fee, plus you can enjoy a significantly lower hourly rate - Please click here for our service rates
Does Comsys offer training?
Absolutely! We are delighted to offer informal training no matter what your training need. Our technician is experienced in training both individuals and groups on all facts of how to get the most out of their computer. Please click here for more information or feel free to give us an email or call to discuss your needs - we're only too happy to help!
*Conditions apply, please click here for details.
* In case you couldn't find your answer please don't hesitate to contact us!
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Newcastle- Merewether, Hamilton, Mayfield, Adamstown, Lambton, Cardiff, Charlestown, Redhead, Jewells, Belmont, Valentine, Eleebana, Warners Bay, Shortland, Maryland, Wallsend, Fletcher, Edgeworth, Cameron Park, Killingworth, Hexham, Tomago, Tarro, Beresfield, Woodberry, Heatherbrae, Thomton, Ashtonfield, Koorangang Island, Fem Bay, Fullerton Cove, Williamtown, Salt Ash
As you can see we cover most areas in Newcastle, its suburbs, as well as other areas in between above-mentioned like Warabrook, Waratah, Glendale, Kotara, Elermore vale, Jesmond and etc. We may cover other Newcastle areas not listed above, contact us to find out about your location.
*Please Note: We service all towns listed above, but customers in our local service area (within 30 Kms or less of our location) will not be charged a travel fee. Customers in our service area that are 30 Kms or more from our location will still be serviceable, but will be charged the Extended Service Area Fee.
Are you located outside of our extended Newcastle service area? Don't worry, we can still help! We provide specific computer services remotely through email order.
We come to you - no packing your computer up and lugging it to a repair shop.